Customer Portal

Web enabled total care solutions are allowing businesses to dramatically reduce their costs while increasing sales and customer service levels. Functions such as service signup, account management and bill payment are now available online 24x7 and are commonly performed electronically using browsers, cell phones and PDAs.

Customer Portal is a fast, reliable, secure, and easy to use portal that allows businesses to provide their customers with a rich online experience:

• Marketing and Promotion
• Service Signup
• Online Electronic Bill Presentment and Payment (EBPP)
• Dispute Management
• Account Summary & Detail Drill Down

Its open APIs and interfaces allow it to be easily customized and integrated with any billing, accounting, CRM, ERP or SCM application on the market.

Customer Portal was designed for companies with multinational and multicultural customer bases. Language and cultural affinity preferences associated with the customer drive the language, layout and orientation of the interface and the format of currencies and dates.

Because this solution is J2EE compliant, it can run without change on Macromedia JRun, Oracle Application Server, IBM Websphere, JBoss and BEA Weblogic and a host of other application servers.

Technical features include:

• Built-in Reseller Branding
• Internationalization (driven by customer language preference)
• Rich Components (configurable tabviews, drill down treeviews)
• Look & Feel Customizability
• PDF Invoicing and Reporting
• Browser, PDA and Cell Phone Interfaces
• J2EE Compliance

Customer Portal is currently available in English, Spanish and Chinese. Other languages will be made available as customer demand requires.

For a demo, or to receive more information about Customer Portal, please contact us at info@gleneagletech.com.